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Regional Diagnostics Team Leader

Kaelo | Posted 8-05-2021

Sandton (Hotel and Tourism)

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Job Description

The Regional Diagnostics Team Leader manages and supports the day-to-day activities of the team to ensure that projects are completed on time, within budget, and in compliance with quality and regulatory standards. The incumbent manages a team of Both inbound and Onsite Patient Managers. The role reports to the Head of Clinics and supports this function. The incumbent must be willing to travel to client sites to manage staff and deal with client escalations.


KEY OUTCOMES (not limited to) Level 4 and 5 process elements
People Management
Managing resource capacity and cross skill growth opportunities. Developing and growing people, focusing on the teams core strengths and skills. Building and maintain a healthy talent pool for this business unit. Managing and maintaining an updated performance matrix, participating in regular people reviews. Responsible for the selection, training, development, and performance management for the team. Responsible for staff time management, HR, resource planning and salary submissions

Reporting and Information Management
Ensuring data and information is maintained and accurate for the business unit and its functions. Ensuring that volumes and strategic objective targets are met for the assigned business functions. Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making. Proficiency in financial analysis, being able to identify opportunities and the development of financially viable long-term service and operation plans. Develop policies, standard operating procedures, medical and clinical operations program goals, performance metrics and dashboards.

Client and Perception Management
Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business’s standards.

Best Practise and Continuous Improvement
Identifying opportunities by evaluating current business trends, best practise research and principles. Identify, develop, and implement measures to improve the efficiency of the department including notification of problems, in collaboration with the Divisional Manager and Director/of Operations
Collaboration and Communication:
Improve and drive cross-functional team collaboration through accurate and focused forms of communication.
Quality management
Implement and monitor all quality standards and processes.

Service and Operational management
Patient management services
Escalations and complaints
Management of external referrals
Providing injury on duty services
Monitoring of clinical case management
Relationship management, clients and intermediaries.
Promote project-specific quality and performance standards for clinical trial administration and/or clinical monitoring and ensure these are adequately documented, communicated and understood by all members of team
Conduct on site visits to ensure that all activities are conducted according to relevant processes, guidelines and regulations
Oversee management/service delivery systems utilized in employee care

Wellness day and client relationship events
Manage Diagnostics Coordinators across the different regions
Manage all event stock, including ordering and tracking of usage
Management of staff required at events
Recruit and train new staff
Supply stock count to the relevant areas
Manage the Events team
Schedule teams for all events, including wellness and CRM events
Support teams at all events
Submit all event payrolls as required
Manage any client or CRM complaints with regards to events
Submit all Event reports to CRM, this include Wellness day reports, Event summaries
General Housekeeping of the allocated stockroom
Manage and maintain all event equipment
Manage the company vehicle
Support Shared services with office items where necessary

Set team direction, resolves problems and provides guidance to members of own team
Adapt departmental plans and priorities to address business and operational challenges
Influence or provide input to forecasting and planning activities
Perform other duties as required by the Department


Own Car and Valid Driver’s licence
Must be confident to work on your own
Willing to travel

Minimum of 3-5 years’ experience in supervisory or management is essential
Financial and budgeting experience (Able to understand profit and loss calculations and basic business finance)

3 -5 years’ experience as a Patient manager or team leader

Registered with SANC A relevant Nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF 7 qualification

Registration with the South African Nursing Council as a Registered Nurse

Advance Computer skills
Strong business operations knowledge is essential
Computer literacy and Fluency in English essential

Additional Information


Action orientated


Business writing and presentation skills

Problem solving skills

Creative thinking

Strong relationship skills

Growth and development mind-set

Planning and organisation

Resilient and adaptive

Systems thinking and connecting ability

Professional and brand conscious