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Quality Assurance Technician

Henkel | Posted 24-10-2021

South Africa (Commercial and Sales)

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • To assist with the daily operational activities within the Quality Assurance department.
  • To ensure all day to day activities are dealt with in a courteous, accurate & timely manner, adhering to current business standards.
  • Liaise regularly with other business functions such as Sales, Customer Services and Production to ensure successful completion of customer complaints.
  • Liaise with all departments on site for completion of related Quality activities.
  • Timely recording of customer complaints in SAP.
  • Support continuous improvement initiatives within the Quality department.
  • Maintain the complaint management system database.
  • Updating the audits & reviews database.
  • Assist during 2nd & 3rd party audits preparations (and also performing 1st party audits).
  • Performing audits as per the audit schedules.
  • Assist in compiling supplier audit reports, system audit reports.
  • Assist with Quality Nonconformance’s (investigation and closure).
  • Responsible for Document Control (new documents and revisions).
  • Completion of Customer specific documentation.
  • Involvement in all customer activities to ensure that customer specific requirements are met.


  • Degree/Diploma in Science or Quality related discipline 4 -5 years experience in a similar role
  • Use of SAP (mandatory)
  • Customer Focus
  • Good organisation & time management skills
  • Drive for results
  • Good influencing skills
JOB ID: 21022672 Contract & Job type: Full Time, Regular Contact information for application-related questions: Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.